Downshep & Dogzstuff are the trading supplier on the website. By using our web site you consent to the collection and use of this information by Downshep Pet Supplies. We take your privacy very seriously. We have set forth this statement to explain the information we collect from you, how we use that information, and your legal rights regarding that information.
We do not capture and store any of your personal information except that which you voluntarily choose to give us. By registering with us or becoming a customer of Downshep Pet Supplies you will give us information that we will use to process your orders and improve our service to you. You can at anytime access to and update the information we held about you by login to our web site.
We use a cookie only to store your shopping cart contents during your visit. When you place an order, we need to know your email address, telephone number, billing address, and delivery address. We use your IP address to help identify your order and to gather broad demographic information.
We may provide your telephone number to a courier should they need to contact you regarding your delivery but it will not be used for any other purpose.
If you choose to pay by credit or debit card, you will be asked to provide your card details on a secure form using 128-bit encryption. These are held securely by PayPal. We do not get to see your card details nor store financial information.
When you choose to contact us through a web form, we need your name, email address, and telephone number. This information is used to contact you if we need to respond to your question.
We take all reasonable steps to ensure your personal information is stored safely on our UK-based server. In accordance with UK Data Protection legislation, we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. We cannot however guarantee the security of any data you disclose to us online.
We may from time to time analyse your personal information and profile to enable us to review, develop and improve our products and services which we offer and to enable us to provide you with relevant information through our marketing program. If you do not wish to receive information regarding new products and services, company news, or changes to this website, you may opt-out at any time using the link provided.
We do not sell, trade or rent your personal information to third parties. We do not engage in telemarketing. Please note that we may use your personal information in the prevention and detection of fraud.
This web site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
At Downshep Pet Supplies, we comply with the eight enforceable principles of good practice of the Data Protection Act. http://www.dataprotection.gov.uk/for_organisations/data_protection/the_guide.aspx.